Q. Do you guarantee customer satisfaction?
A. We work to the best of our ability to guarantee your satisfaction with our performance.
Q. How long will it take for my carpet to dry?
A. The drying time for carpet can vary between 2 and 24 hours, depending on air-flow in the room, humidity and carpet type.
Q. How long do I have to wait after cleaning to let my children or pets on the carpet?
A. Activity on the carpet should be limited while drying but it may be walked upon with clean feet, clean socks or clean shoes while wet.
Q. Will the cleaning agents used harm my children or pets?
A. Our cleaners are child and pet friendly but as a general rule though, keep children and pets from lying or playing on wet carpet.
Q. How long will it take to clean my carpet?
A. It will take approximately 10-20 minutes per room. The time can vary depending on how soiled the carpet is, if there is any spot removal treatments needed.
Q. My grout is black, can you clean it and return it to the original color?
A. Most of the time we are able get the grout back to its original condition. However results depend on how long it has been dirty for, type of situation, how long since it was last sealed (if ever!) and the type of grout. If we are not able to achieve an acceptable clean, then we recommend our Colorseal service.
Q. How do I keep my grout clean after a professional cleaning?
A. Once we have completed the cleaning process we can seal your tile & grout using professional grade sealers that can provide future resistance against staining and contamination.
Q. Why should I have my tile & grout cleaned?
A. Dirt builds up over time, dulling your tile’s appearance and fading your grout. A professional tile and grout cleaning is the way to remove accumulated dirt.
Q. How do you clean my tile & grout?
A. We use a high pressure rotary tool with double turning jets. This is combined with the same truck-mounted steam cleaning we use to clean carpet. We use specific cleaners for tile and grout that clean away any dirt build-up or wax implanted in the grout lines.
Q. How often should I have my floor cleaned?
A. Many factors affect the frequency of cleaning such as, foot traffic, pets, etc. These will determine how often you should have your tile and grout cleaned.
Q. How long will it take to have my tile floor cleaned?
A. For a room up to 300 square feet, it normally takes our technicians 30 minutes to an hour. The time can vary based on the size of the tile, amount of dirt, and area size. If you choose to have a sealant added, it normally takes 2 to 3 hours to complete the process.
Q. Why should I have my grout lines sealed?
A. Grout is a sponge-like material that absorbs spills. Having a sealant applies will help create a protection, giving you more time to clean spills before they seep into the grout.
